Welcome to True Fit Shop’s FAQ page! We’ve compiled answers to common questions about our effortless fashion, delivery services, and customer care. Can’t find what you’re looking for? Our friendly team is always ready to help at [email protected].
About True Fit Shop
What is True Fit Shop’s style philosophy?
At True Fit Shop, we believe in comfortable-chic fashion that transitions effortlessly from day to night. Our collections blend versatile jewelry, statement accessories, and wardrobe essentials designed for your busy lifestyle while maintaining a fashion-forward edge.
Who is the True Fit Shop customer?
Our target customer appreciates effortless style with attention to detail. They’re fashion-conscious individuals aged 18-45 who value:
- Comfortable yet stylish footwear (from athletic shoes to boots and flats)
- Versatile jewelry that makes a statement
- Wardrobe staples with a contemporary twist
- Global fashion accessible from anywhere
- Reliable delivery and customer service
Product Questions
What types of products does True Fit Shop offer?
Our carefully curated collections include:
- Footwear: Athletic shoes, sneakers, boat shoes, boots, clogs & mules, flats
- Jewelry: Bangles, bracelets, chain necklaces, earrings, clasps, cuffs, drops
- Apparel: Bottoms, coats & jackets, crops & capris, dresses
- Accessories: Backpacks, belts
How do I know if a product will fit me?
We provide detailed sizing charts for all apparel and footwear. For jewelry, measurements are included in each product description. If you’re between sizes or unsure, we recommend sizing up for comfort. Remember our hassle-free return policy if something doesn’t fit perfectly!
Are your jewelry pieces nickel-free?
All our fashion jewelry is made with high-quality, skin-friendly materials. While most pieces are nickel-free, we recommend checking individual product descriptions for specific material information, especially if you have sensitive skin.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to checkout through PayPal for an additional layer of security.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where does True Fit Shop ship from?
All orders ship from our San Jose headquarters at:
4093 Ridge Road, SAN JOSE, US 62682
4093 Ridge Road, SAN JOSE, US 62682
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after processing (1-2 business days)
- Free Shipping (Orders over $50): Via EMS, delivers within 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. International customers enjoy the same careful packaging and reliable delivery as our domestic customers.
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s progress.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen with international shipping. First, check your tracking information for updates. If your package seems significantly delayed, contact us at [email protected] and we’ll investigate with the shipping carrier.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery:
- Items must be unworn, undamaged, and in original packaging with tags attached
- Return shipping costs are the customer’s responsibility
- Once received and inspected, refunds will be processed to your original payment method
How do I initiate a return?
Email us at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions and the address to send your package. For your protection, we recommend using a trackable shipping method.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item. This ensures you get the correct item quickly without waiting for the return process to complete first.
How long does it take to process my refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds typically appear in your account within 5-10 business days after processing, depending on your bank or payment provider.
Account & Customer Service
How do I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday).
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you:
- Track your order history
- Save your shipping information for faster checkout
- Receive exclusive offers and style tips
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder or contact us for assistance.
Still have questions? We’re here to help you find your True Fit style! Email us at [email protected] and we’ll be happy to assist.
Happy styling from the True Fit Shop team!