At True Fit Shop, we want you to love your fashion finds as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
  • Return Shipping: Customer is responsible for return shipping costs
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Note: For hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Earrings (due to intimate nature of the product)
  • Belts (if the buckle shows any signs of wear)
  • Bangles & Bracelets (if the clasp has been adjusted)

How to Return or Exchange

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Pack Your Items: Include all original packaging, tags, and a copy of your invoice.
  3. Ship Your Return: Mail your package to:
    True Fit Shop Returns
    4093 Ridge Road
    SAN JOSE, US 62682
  4. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear True Fit Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name, Size, Color]]

I understand I am responsible for return shipping costs and that items must be in original condition.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • You’ll receive credit via your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your bank, it may take 5-10 business days for the refund to appear on your statement

Exchanges

For exchanges:

  • We’ll ship your new item once we receive your return
  • If the exchange item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchange shipments

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and cover return shipping costs

For any questions about our returns policy, please contact our style-savvy customer service team at [email protected].

Thank you for shopping with True Fit Shop – where your perfect fit is our passion!